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We do our absolute best to make sure you’re happy with your purchase! If you are unhappy in any way, send an email to [email protected] (make sure to mention your order number, and the nature of the problem)
To return item(s) eligible for return, simply fill out the form on the back of the invoice. Send the item(s) in unworn condition with tags attached to the following address:
RetroMartini Returns
5664 Ellis Court
Pleasanton, CA 94566
Make sure to include the original invoice/return form. Without it, we will not be able to process your return.
We must receive your return package within 15 days of your purchase date. Returns received after 15 days will either be refused or subject to a 20% restocking fee on the full price of the order. Returns received in worn condition will receive no refund at all. Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Therefore, please place your shoes in their original box inside of a bigger box before sending them back to us. Intimates, Tights, Socks, Bookstore, Cosmetics, and Final Sale items are non-returnable. Vintage Items are final sale and are non-refundable.
Refunds can only be issued by PayPal. Shipping is non-refundable, except in cases where we have made a shipping error.
If there is an issue with your order, please contact us first. Your satisfaction is extremely important to us!
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